AI agents
Build Your Digital AI Workforce
Intelligent agents that understand goals, interact with systems and complete business workflows.
Architecture
From event to action
An agent is a system, not a prompt: reasoning, knowledge and tools sit inside a governance boundary.
01
User / Event
02
AI Agent
03
Reasoning
04
Knowledge
05
Tools
06
Action
Tools
CRMERPDatabaseEmailAPIsDocumentsCloud Services
Agent roles
Each agent has a job description
A role, a set of allowed systems, a definition of done and an escalation path — that is what makes an agent deployable.
workflow agent · run
- 1Read requestEmail
- 2Look up accountCRM
- 3Check stock and pricingERP
- 4Draft reply and quoteDocuments
- 5Await approvalHuman
CRMERPEmailMicrosoft 365Slack / Teams
- Customer-support agents
- Sales agents
- Finance agents
- Procurement agents
- HR assistants
- Software engineering agents
- Security assistants
- Research agents
- Reporting agents
- Operations agents
Agent governance
Boundaries make agents usable
Controls around every action the agent can take — designed in, not bolted on.
- Authentication
- Authorization
- Audit logging
- Human approval
- Model monitoring
- Cost controls
- Security boundaries
- Sensitive-data controls
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